Category Personal

I’d like to correct some people’s views of our nations capital – you know who you are. Here are some things I learnt. ACT locals don’t like traffic lights. I counted at least twenty roundabouts. The city has to be… Continue Reading →

Dear offshore call centre client, I don’t mean to sound gruff, but outsourcing your important client and prospect contact work to a company who is based overseas, uses staff who don’t have a good understanding of the target market (and… Continue Reading →

You should start taking the ‘usability rules’ that we set ourselves when building websites, and apply them in an offline setting. I do, and I love it. For example, a ‘hybrid online/offline’ challenge is our state gas supplier, Alinta Gas,… Continue Reading →

I did a talk today for final year multimedia and computer science students at Edith Cowan University. There was only about 40 or 50, but I felt much more relaxed than my previous speaking gigs there. 20 slides and 30… Continue Reading →

This is my first post on the all-new Miles’ Blog. I reckon I have installed about 10 blogs over the last two years, but never actually get them up and running, public like. I hope that this will be different…… Continue Reading →